Returns, Shipping and FAQ's

FAQ's

1. What is your Return/ Exchange Policy?

We appreciate your business and strive to provide you with the best shopping experience. If you are not completely satisfied with your purchase, we are here to help.

Returns:

• Returns are accepted within 10 days of the delivery date.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
• Please contact our customer service team at lynette@signatureeventsgroup.au to initiate the return process.
• Returns will be at the seller's expense.

Exchanges:

• Exchanges are available for incomplete or damaged items.
• If you receive a damaged or incomplete item, please contact our customer service team within 10 days of delivery at lynette@signatureeventsgroup.au.
• Provide proof of damage or incomplete items (such as clear photos) to expedite the exchange process.
• Signature Events Group will replace the item with postage at our expense 

Refunds:

• Once your return is received and inspected, we will process your refund within 5 business days.
• Refunds will be issued to the original payment method.

Exceptions:

• Items marked as final sale are not eligible for return or exchange.

We appreciate your understanding and cooperation. Our goal is to ensure your satisfaction with our products and services. If you have any questions or concerns, please don't hesitate to reach out to our customer service team. Thank you for choosing Signature Events in a Box.

 

2. Shipping- who do you use and how quick do I get my Event in a Box?

Your Event in a Box will be shipped via Sendle to your designated address. Please allow 7 days from day of order to receiving package. 

3. Am I able to swap out products from the box I don't want?

Our Events in a Box come as a pre packaged box and don't support swapping items. However, you can send an email to lynette@signatureeventsgroup.au prior to ordering to see if we can help you in any way.